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Terms & Conditions

- BOOKING: Please contact me directly via email, text or facebook messenger to book your session. I will communicate with you via text, email, messenger or phone. As I do not always require a retainer for booking, a confirmation will be sent to you re: meeting place, time, type of session, price, props etc. and your session may be subject to cancellation should no response be given to Artistic Images by Heather Marsh.

- PAYMENT: Session fees are due on or before the date of session. Payment for further prints, digital packages or heirloom packages is due upon ordering. Orders will not be processed without payment. A non-refundable retainer may be requested to book a session. If a non-refundable retainer is requested the session will not be booked until payment has been made. You may pay via credit/debit card (most major cards accepted), pay pal , check or cash.  To request an invoice please do so in writing via messenger, text or email. 

-TURNAROUND: An edited gallery will be sent to you within approximately 3 weeks following your session, at that point you may select the amount of images included with your session and any others you may wish to purchase.  After final ordering has taken place digital images will be available within approximately 1-5 days of ordering depending on the amount of editing/retouching that needs done. Prints and wall art will be available within approximately 1-2 weeks of ordering. Heirloom pieces may take approximately 3 weeks as they are hand made by me :) Fine art composites may take up to 3-4 weeks depending upon the complexity of the piece. Please note that if extensive editing is required or the session is very large additional editing time may be needed and these turnaround dates could be subject to change. 

- TRAVEL: A mileage fee of $0.57/mile will be charged for travel outside the immediate Clarinda area. 

- CANCELLATIONS: No refunds will be issued due to cancellation by the customer, if said cancellation occurs every       attempt to reschedule at an available time will be made. In the event of cancellation by the photographer every attempt will be made to reschedule at an appropriate and available time of convenience for the client or a refund can be issued.  Clients with multiple reschedules/cancellations may be asked to submit a non-refundable retainer upon booking.

- WEATHER RELATED CANCELLATIONS: Natural light photography is very dependent upon weather conditions and every effort is made to pick an appropriate time and place to get the best photos possible. Session may be subject to rescheduling due to weather. No refunds will will issued due to cancellation related to weather. 

- LOCATIONS: I am very open to suggestions as I want your photos to reflect you, however I may decide not to use a particular location due to lighting and/or other reasons such as concern for how well it will photograph. 

- LOST PHOTOS: In the extremely rare event that photos are lost due to card corruption or equipment failure Artistic Images by Heather Marsh is not held responsible. A refund will not be issued, however the session will be rescheduled at no further charge at an available date. 

-DELIVERY OF PHOTOS: Digital Images will be available via digital download or you may purchase a flash drive. Flash drives and prints/products may be picked up or mailed to you for and additional shipping fee. 

- LIMITED PRINT RELEASE: Each session includes digital files of the photographs which may be printed at a location of your choice. Artistic Images by Heather Marsh is not responsible for the quality of prints not ordered through outside sources.   *YOU MAY NOT USE PHOTOS TAKEN BY ARTISTIC IMAGES BY HEATHER MARSH TO ENTER CONTESTS OR TO ADVERTISE WITHOUT MY PERMISSION*

- COPYRIGHT: Images received from Artistic Images by Heather Marsh may not be edited or altered from their original version in ANY way. This includes but is not limited to:  adding text, cropping, or adding filters.  All images shot by Artistic Images by Heather Marsh are property of the photographer. Please be aware that images may be used for advertising, promotion, or sales by Artistic Images by Heather Marsh. By purchasing and/or by being photographed by Artistic Images by Heather Marsh, client gives consent to photographer to use all images taken of the subject at the discretion of the photographer. If you do not want any images used in promotion/advertising or sales you must provide written notification to Artistic Images by Heather Marsh PRIOR to booking. 

- UNCOOPERATIVE SUBJECTS: While I am very good at eliciting a natural and happy looking response from most of my subjects, occasionally I have some that are not especially cooperative. In the event that some of the people or pets that I am photographing are not cooperative I will do my absolute best to get images you will love, however should this not happen I am not responsible for the outcome.

- LIABILITY: Client agrees to all on-location sessions being at their own risk and fully understands that at any time when working outdoors there are risks involved with terrain and elements. Photographer is not responsible for any injuries that may occur while shooting in any location. Client is responsible for their children and/or pets while in the session.

-SATISFACTION: I strive to create unique images that capture each of my subjects spirit and I put my whole heart into it! Please be aware that by choosing me to take your photos, you are choosing my editing style are artistic vision. I want you to love your photos....Client has 30 days from the date on your copyright release included with your images to voice any concerns with images. After 30 days, it will be agreed that client is 100% satisfied with session and images. Artistic Images by Heather Marsh reserves the right to refuse service to anyone. In the event the the photographer finds any reason to terminate this contract a full refund will be issued.